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FAQ

Q: How long until my order ships? 

A: Each Porter Gulch jewelry piece is made to order. My turnaround time is generally around 3 weeks. 

 

Q: What shipping carrier do you use? 

A: I ship via FedEx with insurance. A signature is required upon delivery.  

 

Q: What if my ring doesn't fit? 

A: Most rings can be resized. The cost of resizing varies from ring to ring. Basic resizing starts at $25 for sterling silver rings, $35 for 14-karat gold rings, and $40 for 18-karat gold rings. Contact me to request a quote for resizing. 

 

Q: Do you accept returns or exchanges? 

A: Yes. Please see our return policy

 

Q: Can I see Porter Gulch jewelry in person? 

A: Yes. I meet with clients in Union Square in San Francisco. Contact me to schedule an appointment. 

  

Q: Do you offer engraving

A: Yes. I partner with a talented local engraver who offers a variety of options. Contact me for more information. 

 

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